Personal Dialer enables users to load a CSV file inside gloCOM and to dial numbers from that file one after another. This is useful for people who dial the same list of numbers every day, so they don’t have to copy-paste each number. When you open the Personal Dialer module, you are presented with this window:
After loading a file first line from the file is shown in the “info” section, so a user can have a preview of the file structure. Then they have to select phone number column, so gloCOM knows what to dial. Optionally they can choose identifier column which is useful for labeling numbers
with a name.
For example in the file:
- 101,Joana Smith, Street A Miami
- 102, James Tartos, Street B London
The first column would be number, and the second would be an identifier(person name, company name, etc.). This identifier is used in “Current Call” and “Next Call” labels so a user can have an idea who is going to be dialed next. After he presses “Start” gloCOM 6.4 proceeds to call the first number from the list if there are no other calls at the moment. Numbers are being dialed one after another, but a user can pause dialer at any time
if they want to. Dialing is finished after the end of the list is reached, or if a user finishes dialing.
